Refund Policy
Effective Date: August 6, 2026
Last Updated: August 11, 2026
Thank you for choosing Next Step Filings, LLC (“Next Step Filings,” “NSF,” “we,” “us,” or “our”). We maintain transparent, fair, and efficient refund procedures that protect both our customers and our team. This Refund Policy is incorporated into and forms part of our Terms and Conditions.
This policy applies to all services and products sold by Next Step Filings, including: Annual Registration and Annual Report Filing Services; Reinstatement Filing Services; Dissolution Filing Services; LLC Formation Services and the LLC Launch Bundle; Certificates of Compliance, Fact, and Good Standing (Document Retrieval and Delivery Services); Registered Agent Services; Labor Law Poster Compliance Packages; EIN and MLC Form Services; and Digital Products, including the Digital Products Bundle. If you purchase a service not specifically listed below, the General Terms in Section 10 apply.
How to request a refund or cancellation. All refund and cancellation requests must be made in writing by emailing hello@nextstepfilings.com. Including “CANCEL” in the subject line routes your request fastest, but any clear written request will be honored. Cancellations are effective upon our email confirmation. Requests received after 3:00 PM Central Time are processed the next business day.
1. Annual Registration and Annual Report Filing Services
Customers may request a refund within 30 days of placing an order. Refund eligibility depends on how far your filing has progressed:
Client inaction. If required information is not provided within 14 days of our request, the order may be closed with a partial refund or store credit based on work completed.
Filing responsibility. Canceling our service does not remove your legal obligation to file your annual registration directly with your state.
2. Reinstatement Filing Services
Reinstatement orders follow the same staged refund schedule as Section 1. Two additional points apply:
Same-day submission. We prepare and submit reinstatement filings quickly, often the same business day, because reinstatement windows are time-sensitive. As a result, the period during which cancellation is possible may be a matter of hours. Once your filing is submitted to the state, no refund is available.
Back fees and penalties. Reinstatement typically requires payment of accumulated state fees, penalties, and back charges, which we advance to the state on your behalf. These amounts are pass-through government charges and are non-refundable once remitted, regardless of order status.
3. Dissolution Filing Services
Dissolution orders follow the same staged refund schedule as Section 1. Once Articles of Dissolution are submitted to the state, no refund is available. Canceling a dissolution order does not undo any prior filings and does not relieve your entity of ongoing compliance obligations while it remains active.
4. LLC Formation Services and the LLC Launch Bundle
Formation orders and bundles that include a state filing follow the staged refund schedule in Section 1 for the filing component. Bundles are priced as a package; if you cancel a bundle, the refund is calculated component by component: the filing component under this section, any digital components under Section 9, and any physical components under Section 7. Component values are allocated according to the individual prices listed on the bundle’s order page.
5. Certificates and Document Delivery Services
Refunds may be requested within 30 days of the order date:
Government fees, postage, and courier charges already incurred are non-refundable.
6. Registered Agent Services
Refunds may be requested within 30 days of the order date:
Setup, compliance onboarding, and prior-term fees are non-refundable. If you cancel, you must promptly appoint a new registered agent with your state to remain in good standing.
Legacy subscriptions. Registered agent and renewal subscriptions are no longer sold, and remaining legacy subscriptions are being retired. If you hold one, we will send you a written reminder before any renewal charge showing the amount, the charge date, and how to cancel. Cancel any time before the renewal date by emailing hello@nextstepfilings.com and no charge will occur. A legacy renewal charge is refundable at 100% if you request a refund within 30 days of the charge and no service events have occurred in the new term.
7. Labor Law Poster Compliance Packages
Poster orders may be canceled for a 100% refund any time before the poster set ships. Once shipped, the order is non-refundable. If your poster set arrives damaged or incorrect due to our error, we will replace it at no cost. Replacement poster updates included with your package are part of the original purchase and carry no separate refund value.
8. EIN and MLC Form Services
If the IRS rejects an application due to our preparation error, we will correct and resubmit it at no additional charge or refund our service fee, your choice. If a rejection results from inaccurate information you provided, we will notify you and assist with resubmission; a new service fee may apply.
9. Digital Products and the Digital Products Bundle
Digital products are delivered electronically, typically within minutes of purchase. Because they cannot be returned once delivered, refunds work as follows: orders canceled before delivery receive a 100% refund; if a file is defective, corrupted, or cannot be accessed, we will replace it or refund it in full; and other refund requests made within 30 days of purchase are reviewed case by case in line with the money-back promise stated on the product page. Digital products are licensed for your own business use and may not be resold or redistributed; refunds are not available for products that have been used, customized, or distributed.
10. Filing Rejections
This section applies to any filing service we perform. If a government agency rejects a filing because of our preparation or submission error, we will correct and resubmit it at no additional service charge, or refund our service fee for that filing, your choice. If a rejection results from inaccurate, incomplete, or outdated information you provided, we will notify you promptly and offer to correct and resubmit; any additional government fees are your responsibility, and a resubmission service fee may apply. Government fees retained by the state after a rejection are non-refundable to the extent the state does not return them to us.
11. General Terms
Written requests only. Refund and cancellation requests must be emailed to hello@nextstepfilings.com.
Processing time. Approved refunds are issued within 5 to 10 business days to the original payment method.
Non-refundable costs. Government fees, state penalties and back charges, third-party pass-through costs, and postage or courier charges already remitted are not refundable.
Chargebacks. Submitting a credit card dispute before contacting us voids your eligibility for this refund process and may incur a $25 dispute-handling fee where permitted by law and applicable card network rules.
Credits instead of refunds. Refunds requested after 30 days may be converted to non-expiring store credit at our discretion.
Administrative fee. A $25 administrative fee may be retained for intake and compliance preparation when an order is canceled after processing has begun.
Policy updates. Next Step Filings may revise this policy. The version in effect on your order date governs your order’s refund eligibility.
12. Contact
Next Step Filings, LLC
Email: hello@nextstepfilings.com
Phone: 1-888-851-6604
1312 17th Street # 846, Denver, CO 80202, United States
Next Step Filings, LLC is a privately owned document preparation and filing service. It is not a government agency, is not affiliated with any government entity, is not a law firm, does not provide legal advice, and is not a certified public accounting firm and does not provide tax or accounting advice.
